Recovering access to your Ubisoft Account

QUESTION:

How can I regain access to my Ubisoft Account?

ANSWER:


In the event you lose access to your Ubisoft Account, we will be happy to help you recover it.

You can contact us via live chat between 15:00 – 21:00 AET (Mon - Fri) or 20:00 - 02:00 AET (Sat - Sun) for help with getting back into your account.

Please select the scenario that best describes your situation.

I am unable to sign in because…

If you are able to sign in but require further assistance with your account, please do not hesitate to contact us.

Associated Platforms

Unable to access your Ubisoft Account?

Account Support Chat
Chat is currently unavailable.

Monday - Friday 15:00 - 21:00 AET (Sydney time) Saturday - Sunday 20:00 - 02:00 AET (Sydney time) Please note that if chat support is at its maximum capacity, the chat button will not be available to you.