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Submit Dxdiag and Msinfo

OTÁZKA:

How do I submit system files with a support ticket when I have an issue with the PC version of a game?

ODPOVĚĎ:


To do so, you will need to generate the Dxdiag then generate the Msinfo, then add them to your support ticket.


Generating the Dxdiag

In order to prepare a DxDiag file please follow the steps below:

- Hold down the Windows key on the keyboard and press R
- On the screen you should see a window named Run. In this window type dxdiag, as seen below:

 Right click on the image to save it to your computer.

- After pressing the OK button you will see a new window called DirectX Diagnostic Tool
- In the window press the Save button, and save it to the Desktop, as seen below

Right click on the image to save it to your computer.

 

Generating the Msinfo

In order to create a msinfo report in .txt format please follow the steps below:

- Hold down the Windows key on the keyboard and press R.
- On the screen you should see a window named Run. In this window type msinfo32, as seen below:

Right click on the image to save it to your computer.


- After pressing the OK button (or Enter on your keyboard) you will see a new window called System Information.
- To save the report you will have to click on File, and then from the menu you will have to choose Export.
- In the new window choose where to save the file and make sure it is saved as a text file (.txt). 

Right click on the image to save it to your computer.
Sequence shortened for demonstration purposes. 
 

Attaching the files to your ticket

- Once you have prepared the files, please attach it to your ticket. To do this, please use the button + Add Files, as seen below, and select the files you have prepared. Note that there's 5Mb limit on the size of the attachments.

User-added image

 


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